OR UNATTENDED – THAT’S THE QUESTION
One of the biggest decisions
an owner will make concerns their coin-op’s style of
operation. Potential laundry investors often ask about the pros and cons of
various operating styles, but it’s also important for existing owners to
examine their stores occasionally, to make certain their present style of
operation is as workable and profitable as possible.
Attended: Most coin-ops fall under this category. A
fully attended store is one where someone opens it in the morning and remains
there during business hours. They help the customers, make change and keep the
coin-op clean. This style of operation is labor intensive: a typical laundry is
open around 100 hours per week and the owner must pay the attendants for this
time, work the laundry themselves, or a combination of both. However, many
customers prefer an attended laundry. They like having someone who can
direct them to the proper machines and give them change or an immediate refund
if a machine is out of order.
prefer this style primarily for the additional income attendants provide by
servicing the wash dry fold orders and dry cleaning orders. Many customers like
the convenience of dropping their clothes off on their way to work and picking
the completed order up that evening.
Unattended: This option
requires no attendant and offers no drop off service to the customers. Many
owners refer to this style of operation as “all coin” and it is literally that.
All of the income in an unattended coin-op stems from self-service customers. Ease
of operation is the biggest advantage to this method of running a
laundromat, which is often favored by owners with several coin-ops. There is
none of the time required to hire, train and supervise attendants, no salaries
to pay and very little paperwork. Bill changers give customers their quarters.
The only labor required is janitorial – someone to visit the laundry a few
times daily to give it a thorough cleaning. While most unattended coin-ops
close each evening, some are 24 hour a day operations. Many customers with
unconventional work hours appreciate the convenience of doing their laundry
when it suits them. Unattended 24-hour coin-ops work best on a safe,
well-lighted, much traveled and highly visible street.
Attended: Some owners feel this style offers them the
“best of both worlds.” Most partially attended laundries are opened by an
attendant who does wash dry fold, helps customers and keeps the store clean,
just as in a fully attended laundry. However, at 5 or 6pm she leaves, locking
just the office portion of the laundry. For the rest of the evening the store
operates as an unattended self-service laundry. At the end of the day someone
cleans the store and locks it for the rest of the evening. A partially
attended laundry lets the owner save money on labor costs. Drop off
customers still have this option available during the day, while self-service
business, always heavier at night, has use of all the machines. This style of
operation also offers flexibility on holidays, weekends or when an attendant is
on vacation, because it can run as 100% coin with no advance preparation.
If you do decide to adjust
your present style of operation, be sure to use clear, professional looking
signs to let your customers know your hours of operation and the services you
Contact Florida Laundry Brokers LLC: